Customer Awareness

Each year more and more Americans have their identity stolen and the staff and management of Frazer Bank want to give you the information you need to help protect yourself against ID theft. 

While we cannot guarantee that your ID will never be stolen, we will NEVER request personal information by email or text messaging including account numbers, passwords, personal identification information, or any other confidential customer information.

Fraudulent emails may be designed to appear as though they are originated by Frazer Bank. Do not respond to any email communications which request any type of personal or confidential information and do not go to any links listed on that email.

These communications are not originated by Frazer Bank! Never give out any information that the Bank already has to a caller, text or email sender. If you contact us we may confirm your identity but we will never contact you and ask for your debit card number or your full SSN.

If we need to contact you, it will always be done in a manner that protects your personal, confidential information and we will clearly identify ourselves. One of Frazer Bank’s top priorities is to safeguard YOUR confidential information and we work diligently to do so.

We always work with the local regulatory and law enforcement departments to be certain any type of illegal activity is stopped as soon as possible. We have multi-layer security to protect your confidential information and will continue to be vigilant in protecting it. Immediately report any suspicious emails or websites to Frazer Bank by forwarding the message to [email protected]. If you suspect identity theft or have any questions regarding this notice, please contact Frazer Bank at 580-482-7700.

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Online Banking Security

Frazer Bank is committed to protecting your personal information. Our Online Banking uses several different methods to protect your information. All information within our Online Banking uses the Secure Socket Layer (SSL) protocol for transferring data. SSL is a cryptosystem that creates a secure environment for the information being transferred between your browser and Frazer Bank. All information transferred through Online Banking has a 128-bit encryption which is the highest level of encryption. In addition to the security features put in place by Frazer Bank here are some tips on keeping your information secure.

• Never give out any personal information, including User Names, Passwords, SSN, or Date of Birth.
• Create difficult/unique passwords which include letters, numbers & symbols when possible.
• Don’t use personal information for your user names or passwords, like Birth Dates or SSN.
• Avoid using public computers to access your Online Banking.
• Do not use the password auto-save feature on your browser.

What is Identity Theft?

Identity theft involves the unlawful acquisition and use of someone’s identifying information, such as:

• Name
• Address
• Date of Birth
• Social Security Number
• Driver’s License
• Bank or Credit Card Account Number
• Personal Identifiable Number (PIN)

Thieves then use the information to repeatedly commit fraud in an attempt to duplicate your identity which may include opening new accounts, purchasing automobiles, applying for loans, credit cards, social security benefits, renting apartments, and establishing services with utility and telephone companies. It can have a negative effect on your credit and create a serious financial hassle for you.

How do I protect myself from Identity Theft?

• Report lost or stolen checks or credit cards immediately.
• Never give out any personal information, including birth date, SSN, or Passwords.
• Shred all documents containing personal information, like bank statements, unused checks, deposit slips, credit card statements, pay stubs, medical billings, and invoices.
• Review statements promptly and carefully and periodically check your credit report.

For more information about identity theft and other tips on how to protect yourself and your information please visit the following websites.

FDIC Consumer Resource Center
Learn More

Federal Trade Commission for ID Theft
Learn More

FDIC Consumer Alerts
Learn More

United States Department of Justice
Learn More

Securing Your Business

Good Practices

Good practices can keep business/commercial client’s information secure. These measures can prevent a business from experiencing losses or ID Theft such as Corporate Account Takeover in which criminals steal your valid online banking credentials. The attacks are usually stealthy and quiet and can lead to account-draining transfers.

Steps to protect your company can be:

• Use layered system security measures: Create layers of firewalls, anti-malware software and encryption. One layer of security might not be enough. Install robust anti-malware programs on every workstation and laptop. Keep the programs updated.
• Manage the security of online banking with a single, dedicated computer used exclusively for online banking and cash management. This computer should not be connected to your business network, should not retrieve and email messages, and should not be used for any online purpose except banking.
• Educate your employees about cybercrimes. Make sure your employees understand that just one infected computer can lead to an account takeover. 
• Block access to unnecessary or high-risk websites. Prevent access to any website that features adult entertainment, online gaming, social networking and personal email.
• Establish separate user accounts for every employee accessing financial information, and limit administrative rights. Many malware programs require administrative rights to the workstation and network in order to steal credentials.
• Use approval tools, such as a token, when processing ACH files. Requiring two people to issue a payment file doubles the chances of stopping a criminal from draining your account.
• Review or reconcile accounts online daily. The sooner you find suspicious transactions, the sooner the theft can be investigated.

Self Assessment

Online Banking Business/Commercial clients are strongly encouraged to perform an annual Self Assessment focusing on their online banking practices and network security. A Self Assessment will evaluate whether the client has implemented sound business practices to address the five key principles outlined below.

Is your company keeping information secure?

Are you taking steps to protect sensitive information? Safeguarding sensitive data in your files and on your computers is just plain good business. After all, if that information falls into the wrong hands, it can lead to fraud or identity theft. A sound data security plan is built on five key principles:

1. Take stock. Know the nature and scope of the sensitive information contained in your files and on your computers.
2. Scale down. Keep only what you need for your business.
3. Lock it. Protect the information in your care.
4. Pitch it. Properly dispose of what you no longer need.
5. Plan ahead. Create a plan to respond to security incidents.

The details for the Self Assessment are provided by the Federal Trade Commission, Bureau of Consumer Protection at www.business.ftc.gov. A brochure can also be provided to you by a Frazer Bank employee upon request.

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